We Partner, Deliver & Delight
   info@knowledge.co.ke  |  training@knowledge.co.ke

  +(254) 722 601 993  |  +(254) 721839765   |  +(254) 731993112

 

Consultancy

consultancy

  KRCEA Consultancy Specializations

Knowledge Resource Centre (EA) Ltd has through experience developed a very able team that facilitates organizations in developing their strategic plans through our premise that “A bad strategy is worse than no strategy!” We specifically support organization in strategy formulation, implementing the strategies, analyzing the existing strategies and monitoring & evaluating the performance of strategies. This enables our clients to attain strategic positioning that enhances their competitive edge. The key areas covered include;

  • Concept of strategy & strategic management
  • Strategy formulation
  • Development of corporate vision, mission & core values
  • Strategy formulation
  • Strategy monitoring & evaluation

 

SERVICE CHARTER
At Knowledge Resource Centre (EA) Ltd, organizational service charter is developed under the premise that “something worth doing well is worth documenting”. That is why we facilitate corporations to fully communicate all aspects and the meaning of their customer service to all stakeholders.

A service charter outlines the organization’s service commitment to the stakeholders and states how they can help it to provide with a quality service.

 

Knowledge Resource Centre (EA) Ltd has developed a powerful training pack for leadership and governance that is highly reflective of modern-day issues. It has been found that the twin challenge of the ever changing business environment and the increasing expectations of stakeholders have made it very necessary for the 21st Century manager to be equipped with necessary Skills, Knowledge, and attitude (SKA). We have executed assignments with great success in specific areas including;

  • Corporate Governance
  • Organizational & Public Policy
  • Devolved Governance
  • Alternative Disputes Resolution (ADR)

Knowledge Resource Centre (EA) Ltd offers solutions and support to Business, Management and Organizations through consultancy & training in the following areas;

 

1. Sales & Selling Management

  • Selling Skills
  • Sales Drivers
  • Growing the sales
  • Profession salesmanship
  • Sales Reporting Skills
  • Sales territory management
  • Management of selling tools
  • Achieving Sales Targets Efficiently & Effectively
 

2. SME Business growth & development

  • Successful business start up
  • Business growth in a competitive environment
  • Business management counseling

3. Organizational Development & Change

  • Culture and behavior change
  • Change management
  • Performance management
  • Building stakeholders relationship
 

4. Route to market management

  • Distributor Management & appraisal
  • Effective Route Deliveries
  • In Time - In Full - Error Free model
  • The Schedule delivery and JIT

5. Service Charter

  • Objectives Of The Service Charter
  • Mandate Of the Organization
  • Principles Of organization’s Service Delivery
  • Organization’s Core Functions
  • Stakeholders to the Organization
  • Customers’ Expectations from the organization
  • Customers’ Responsibilities
  • Organization’s Range of products and Services
  • Management’s Commitments on Service Delivery
  • Review Of the Charter
 

6. Professional and personal development

  • Stress management
  • Career planning and Self-development
  • Time management
  • Workplace communication
  • Training of the trainers
  • Finance for no-finance manager
  • Personal financial management
  • Presentation skills
  • Event planning and management
  • Executive support
  • Public Speaking Skills

7. Creating & Equipping 21st century manager

  • Moral & ethical challenges
  • Negotiation skills
  • Working through people
  • Leader – manager
  • Succession planning
  • Thought leadership
  • Supervisory skills
  •  Leading change
 

8. Leadership & Management

  • Communication skills
  • Public speaking Skills
  • Attitude management techniques
  • Project management skills
  • Results Based Management
  • Public Relations & Diplomacy skills

9. Business Plan Development

  • Background information
  • Business structure
  • Company staffing structure
  • Industry and market analysis
  • Legal and regulatory information
  • Company’s sales and marketing plan
  • Company’s financial plan
  • Appendices to the report

 

 

10. Inculcation of High Performing Culture

  • The pillars & creation of HPO
  • High Performing Individuals – HPI
  • High Performing Teams – HPT
  • Business edging in global context
  • Developing & Managing for High Performance

 

KRCEA Policy Programmes

A policy is a broad guideline. It is defined as a course or principle of action adopted or proposed by a government, party, business or individual. Public policy is the broad framework of ideas and values within which decisions are taken and action, or inaction, is pursued by governments in relation to some issue or problem.

 Main Components include;

  • Policy formulation
  • Inter-Sectoral Policy formulation
  • Policy implementation
  • Policy analysis
  • Policy monitoring & evaluation

 Some Workplace policies

  • Human Resource Administration Policy
  • Equal Employment Opportunity Policy
  • Sexual Harassment Policy
  • Nepotism Policy
  • Work Environment Policy
  • Complaint Policy
  • Performance Review Policy
  • Policy on Alcohol and Drug Abuse
  • Gender and Disability Policy 

Our expertise at Knowledge Resource Centre (EA) Ltd has made it possible to develop Agribusiness training programmes tailored to empower the Youth and the Women economically and socially. They range from entrepreneurial undertakings and commercial farming projects in the areas of;

  • Commercial Poultry Farming
  • Commercial Fish Farming (Aquaculture)
  • Commercial Dairy Farming
  • Commercial Dairy Goat Farming
  • Commercial Rabbit Rearing
  • Commercial Pig Farming

  • Photography
  • Videography
  • Events organization

Click Here to View KRCEA Consultancy Portfolio

OUR PROJECTS SHOWING RELEVANT EXPERIENCE

We have been involved in many assignments as Leading Consultants and Key Partners for the National & County Governments, various Corporations, NGOs, CBOs and FBOs. The following is a sample of our recent assignments:

Client

Description

Delivery

Date

Contact Person

Kenya School Of Government

ksg

External Consultant (Faculty) Facilitating the following

2013 to

Date

 

1.       Management: Strategy, Change, Risk

2.       Leadership: Shared vision, Conflict Resolution

3.       Governance: Devolution, Public Policy

4.       Effective Communication

Tharaka Nithi County

tharaka

1.    Facilitation and Development of Strategic Plan (2014 – 2019) & Service

Charter for County Public Service Board

On-going

 

2.   Covering & Developing the Documentary of Miss Tourism 2015-2016

Jan 2016

 

3.   Covering & Developing the Documentary of County Annual Cultural Festival 2015

June 2015

 

4.   Development of County Tourism Documentary

April 2015

 

National Hospital Insurance Fund

(C/o Global Training Institute)

nhif

Risk Management in Public Service Training

  • 15 Managers
  • 3 days Training
  • Weston Hotel, Nairobi

Dec

2015

 

Kenya Women Finance Trust

Kenya Women Finance Trust

Facilitation of Teambuilding

  • 78 (Managers & Employees)
  • 1 day training
  • Amani Resort – Ngong, Nairobi

Nov

2015

 

Nine One One Group

911

Facilitation Teambuilding

  • 40 Managers & Employees
  • 1 day training
  •  Crater Lake, Naivasha

Feb

2016

 

Kenya Education Management  Institute

Upgrading Education Degree Programmes

  • Public sector performance management
  • Lecturers from 20 Universities
  • Strategic Human Resource Management

Sept

2015

 

GRAFCO SACCO

grafcosacco

1.   Facilitation & Development of Strategic  Plan for Agri-Business Value Chain 2016-2021

Jan 2016

 

2. Facilitation of Teambuilding

  • 25 Board Members, Managers & staff
  • 1 day training
  • 5s Garden, Ruiru

Nov 2015

3. Strategic Plan Review – (2012-2017)

  • 3 day workshop
  • KeFRI, Muguga

June

2015

4. Corporate Governance Training

  • 15 Board Members
  • 1 day training
  • KeFRI, Muguga

Aug

2014

Kenya Technical Training College

kttc

Strategic Leadership & Change Training

  • 40 Managers & Heads of Departments
  • 1 day training
  • KTTC, Gigiri-Nairobi

Oct

2015

 

Kajiado County

(C/o Leadership Edge Associates Ltd)

kajiadcounty

Empowering County Assemblies

  • Transformative Leadership
  • Strategic Thinking In Leadership
  • Stewardship & Developing leadership commitment
  • 30 MCAs, Kajiado County
  • KCB Centre, Karen-Nairobi

Aug

2015

 

Bank Of Africa

(c/o The Nairobi Law Institute)

boa

Strategic Human Resource Management

  • Managing Grievances  at Workplace
  • Employee Termination: Legal Implication
  • 20 Managers
  • 1 day training
  • Sameer Business Park, Nairobi

Mar

2015

 

Kiambu County Government

Cultivating High Performance Culture in Public Service

  • 20 Legal Officers of County Legal Depart
  • 1 day Training
  • Rainbow Hotel, Ruiru

Mar

2015

 

Cultivating High Performance Culture in Public Service

  • 80 Employees of Department of Roads
  • I day Training
  • Bible Translation Institute, Ruiru

Jan

2015

  Suntra Investment Bank

suntra

Customer Service Training

  • Customer Service, Care & Delight
  • 24 Managers & Employees
  • 1 day training
  • Jumuia Conference, Limuru

Oct 2014

 

Presbyterian Church of East Africa (PCEA)

pcea ngemwa

Facilitation of Teambuilding

  • 180 Youth leaders
  • 2 day training
  • PCEA, Kanjai and Kambui in Kiambu

Jan 2015 & Dec 2014

 

Leadership Team Training Programme

  • Understanding Devolution & The Role of the Public
  • 120 Regional Leaders
  • 2 day training
  • PCEA, Kiambu and Ngemwa in Kiambu

May

2013 &

Apr

2013

 

Christian Mission Society (CMS)

cms

Facilitation of Teambuilding

  • 16 Senior Managers
  • 1 day training
  • Mamba Village, Nairobi

 

July

2014

 

Highchem Ltd

highchem

Sales Performance Training

  • 21 Sales Team (managers & employees)
  • 1 day training
  •  Midland Hotel, Nakuru

July

2014

 

Kenya National Highways Authority

kenha

Customer Satisfaction Survey

  • Survey covered whole country
  • 2750 respondents interviewed
  • Survey took 2 months

July 2013

 

National Council, Churches of Kenya

ncck

Leadership Training & Teambuilding

  • Effective Ministry in Light of Devolution
  • 30 NCCK Nairobi Region leaders
  • 1 week training
  • Jumuia Conference, Limuru

June

2013

 

Leadership Training

  • “Transition to Devolved System of Gov”.
  • 200 Central Kenya Region Delegates
  • 1 day training
  • Nyeri TTC, Nyeri

May

2013

 

Tatua Kenya

tatua kenya

Leadership Training & Team building.

  • Public Participation in devolved governance: Role of NGO
  • 10 Managers & Community workers
  • 1 day training
  • Ongata-Rongai, Kajiado

Aug

2013

 

Jomo Kenyatta University of Agriculture & Technology

Jomo Kenyatta University of Agriculture

Motivation Speaking & Teambuilding

  • Developing a self-motivated culture
  • 35 Managers & Employees
  • 1 day training
  • Green Garden Hotel, Meru

Aug  2013

 

Ministry Of Regional Development Authority (MORDA).

morda

Preparation of Sessional Paper on implementation Strategies of Multi-Purpose Dam Project

  • Covered 5 mega dams
  • Sessional paper developed
  • Cabinet memo developed

 

2012 - 2013

 

St. Bonaventure Mumbuni Secondary School, Chuka.

stbenaventure

Preparation of Strategic Plan for 2012-2017

  • 3 workshops held
  • 2 committees formed
  • Strategic Plan developed
  • 3 months exercise

July

2012

 

Alliance of Counties Against HIV & AIDS (ACAHA)

acaha

Board Management & Corporate Governance Training

  • 15 Board members
  • 3 days training
  • Panensic Hotel, Embu

Apr

2012

 

Mount Elgon County Council

Customer Satisfaction Survey

  • 1000 respondents surveyed
  • 2 months exercise

June

2012

 

Work Environment Baseline Survey

  • 250 employees surveyed
  • 1 month exercise

June

2012

 

Kindly contact us for more details on any of our exciting programmes. 

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Our Clients & Partners

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