We Partner, Deliver & Delight
   info@knowledge.co.ke  |  training@knowledge.co.ke

  +(254) 722 601 993  |  +(254) 721839765   |  +(254) 731993112

exec trainingKnowledge Resource Centre (EA) Ltd offers training in the areas of Business Improvement, Organizational efficiencies and Relationship Building that enhances customer delight and exceptional results. Our topical areas can be sampled and / or specific areas of client’s interest can be tailored. Download Training Calendar

Training Programs

 

Agri-Business Training

Equiping the farmers with skills of Commercial farming of Dairy, Poultry, Pig, Fish, Bee and Rabbit Farming.

Training Objectives

  • Food security
  • Job creation
  • Farming as a business
  • Enterprenuership
  • Changing the mind set

Target group

  • Entreprenures
  • Farmers’ groups
  • SMEs Managers
  • Youth groups
  • Women groups
  • Project Managers

Expected Outcome

  • Improved nutrition
  • Effective utilization of land
  • Job creation
  • Alleviation of poverty
  • Prevention of petty crime

Training Duration: 1 day per category.

NB: The training charges depend on the programme, duration, prior planning, number of participants and specific needs of the client and are negotiable.

Corporate Governance

Equip the BOD, CEO & managers with skills & competence of making excellent decisions.

Training Objectives

  • Ownership and control BOD formation and functions
  • Decision making
  • Management of risks
  • Accountability

Target group

  • CEOs & all managers
  • SACCOs
  • BOD & BOM
  • Sales executives

Expected Outcome

  • Enhanced corporate culture
  • Managing challenges
  • Managing disclosures
  • Strategic decision making
  • Enhanced accountability

Training Duration: 3 Days

Creating & Sustaining High Performance Culture

Inculcation of Corporate & High Performance Culture for individuals &   Teams at workplace.

Training Objectives

  • Vision & purpose
  • Individual performance
  • Team performance
  • Organization performance

Target group

  • CEOs & All managers
  • Senior Govt. Officers
  • Political Leaders
  • Entreprenures
  • Sales Executives
  • Scholars
  • BOM / BOD

Expected Outcome

  • Self-motivated team
  • Enhance employee retention
  • Total culture change
  • Reduced supervision
  • Emotional intelligence

Training Duration: 2 Days

Customer Service-Care & Delight

A transformative training that manages customer perception through service, care & delight.

Training Objectives

  • Delivery of quality
  • Anticipation of needs
  • Customer  convinience
  • Customer retention

Target group

  • CEOs & all Managers
  • Sales Executives
  • Entreprenures
  • Self-employed persons

Expected Outcome

  • Happier customer
  • Increased referal sales
  • Repeat business
  • Enhanced performance
  • Decreased complaints

Effective Communication Skills

Transmission of information in a Holistic Manner, Accomplish the Purpose for Communicating and receive Feedback.

Training Objectives

  • Effective  Communication
  • Use of feedback
  • Managing  communication barriers
  • Presentation skills
  • Non-verbal communication

Target group

  • Entreprenures
  • School Leavers
  • Self-Employed persons
  • Micro Finanace managers
  • Project Managers SACCOs

Expected Outcome

  • Increased sales
  • Reduced complaints
  • Reduced cost of reminders
  • Improved corporate image
  • Useful feedback

Training Duration: 2 Days

Effective Selling Skills

Equipping the sales team with skills of converting products & services into money

Training Objectives

  • Improving sales volume
  • Customer partnerships
  • Empowering teams

Target Audience

  • Sales Executives
  • CEOs & All Managers
  • HR Officers
  • Sales Executives
  • SME Managers
  • Entreprenures

Expected Outcome

  • Brand Awareness
  • Delighted customers
  • Increased sales volume
  • Minimized supervision

Duration: 3 Days

Finance Knowledge For Non Finance Managers

Making the non-financial managers able to understand and apply the financial knowledge.

Training Objectives

  • Efficient use of resources
  • Financial statements
  • Financial planning
  • Financial management

Target group

  • Sales Executives
  • Debt Collectors
  • Credit Controllers
  • HR Officers
  • Project Managers

Expected Outcome

  • Proper bookkeeping
  • Understanding of financial matters.
  • Interpreting financial statements
  • Managing organizational costs

Training Duration: 3 Days

Personal Management & Career Development

Equiping the partcicpants with technical & life-skills for career & talent development.

Training Objectives

  • Talent Identifcation & Dev
  • Life-coping Skills
  • Self-directed life
  • Relationships mgt
  • Inculcation of values

Target group

  • Primary School Leavers
  • Youth Leaders
  • University students
  • Secondary School Leavers
  • Guidance & Counseling professionals

Expected Outcome

  • Enhance self-confidence
  • Solution oriented people
  • Alignment of career path
  • Discovery of one’s uniqueness
  • Prudent resourceTime management

Training Duration: 2 Days

Powerful Public Speaking

Equiping leaders with ability to Inform, Inspire, Persuade, Entertain & Pay Tribute to their audince.

Training Objectives

  • Preparation of message
  • Packaging public speech
  • Offering  solutions
  • Causing social influence

Target group

  • Church Leaders
  • CEOs & all managers
  • Senior Govt. Officers
  • Policy Makers
  • Scholars

Expected Outcome

  • Enhanced public image
  • Reduced resistance
  • Mentorship
  • Improved profesionalism
  • Improved self-confidence

Training Duration: 3 Days

SME Start-up & Growth

Packaging business ideas into SME for socio-economic empowerment of citizens.

Training Objectives

  • Birthing business ideas
  • SME start-up techniques
  • Fund-sourcing
  • Business planning
  • Effective customer service
  • Job creation

Target group

  • Sales Excutives
  • CEOs & all Managers
  • Entreprenures
  • SME Managers

Expected Outcome

  • Business success
  • Job-creators not seekers
  • Improved living  standards
  • Enhanced financial discipline
  • Poverty alleviation
  • Reduced crime

Training Duration: 2 Days

NB: The training charges depend on the programme, duration, prior planning, number of participants and specific needs of the client and are negotiable.

Click Here to View KRCEA Training Portfolio

TRAINING PROJECTS & PORTFOLIO

We have been involved in many assignments as Leading Consultants and Key Partners for the National & County Governments, various Corporations, NGOs, CBOs and FBOs. The following is a sample of our recent assignments:

Client

Training Description

Delivery Date

Kenya School Of Governmentksg

 

External Consultant (Faculty) Facilitating the following:

2013 to Present

1. Management: Strategic, Change, Risk, RBM

2. Leadership: Strategic, Transformative, Value based, Servant Leadership

3. Organizational Capacity: Conflict Resolution, ADR, Strategic Negotiation

4. Governance: Models Of Democracy, Devolution, Public Policy

5. Professional Capacity: Effective Comm, Public Speaking, Presentation Skills,

Nine One One Group

911

Strategic Leadership Training

68 Managers & Employees

1 day training

Mountain Breeze Resort, Embu

Jan

2017

Dairy Africa Limited

dairyafrica

Effective Selling Skills

  • 8 Managers & Sales Team
  • 2 days training
  • Dairy Africa Head Office - Nairobi

Feb

2017

Agribusiness: Commercial Dairy Farming Skills

  • 8 Managers & Sales Team
  • 2 days training
  • Dairy Africa Head Office - Nairobi

Feb

2017

Agribusiness: Commercial Poultry  Farming Skills

  • 8 Managers & Sales Team
  • 2 days training
  • Dairy Africa Head Office - Nairobi

Feb

2017

National Hospital Insurance Fund (C/0GTI)

nhif

Risk Management in Public Service Training

  • 15 Managers
  • 3 days Training
  • Weston Hotel, Nairobi

Dec

2015

Kenya Technical Training College

kttc

Strategic Leadership & Change Training

  • 40 Managers & Heads of Departments
  • 1 day training
  • KTTC, Gigiri-Nairobi

Oct

2015

Bank Of Africa (c/o The NLI)

boa

Strategic Human Resource Management

  • Managing Grievances  at Workplace
  • Employee Termination: Legal Implication
  • 20 Managers
  • 1 day training
  • Sameer Business Park, Nairobi

Mar

2015

Embu Children Hospital, TENRI

embuchildhosp

Customer Service, Care & Delight

  • 400 Managers & Employees in batches of 40 each
  • 1 day training (10 days cumulatively)
  • Mountain Breeze Resort, Embu

From April 2017 to Dec 2017

Gerish Hotels

 GerishHotels

Customer Service, Care & Delight

  • 80 Managers & Employees (in 2 batches)
  • 2 days training
  • Gerish Hotels – Embu & Chuka

April 2017

&

July 2017

Farmers Centre Ltd, Meru

 FarmersCentre

Customer Service, Care & Delight

  • 47 Managers & Sales Team
  • 1 days training
  • Green Garden Hotel, Meru

Aug

2016

High Performance Culture Training

  • 32 - All managers & employees
  • 1 day training
  • Farmers Centre Ltd – Head Office, Meru

Sept

2010

Suntra Investment Bank

suntra

Customer Service Training

  • Customer Service, Care & Delight
  • 24 Managers & Employees
  • 1 day training
  • Jumuia Conference, Limuru

Oct 2014

Pakson Enterprises Ltd

Pakson

Customer Service, Care & Delight

  • 85 Managers & Sales Team
  • 1 days training
  • Fountain Schools, Kericho

January

2017

Creating & Nurturing High Performance Teams

  • 30 - All managers & employees
  • 1 day training
  • Kericho

Nov

2010

Kenya Education Management Institute

kemi

Upgrading Education Degree Programmes

  • Public sector performance management
  • Lecturers from 20 Universities

Sept

2015

  • Strategic Human Resource Management
  • Lecturers from 20 Universities

Sept

2015

Farmers Centre Ltd, Meru

FarmersCentre

Customer Service, Care & Delight

  • 47 Managers & Sales Team
  • 1 days training
  • Green Garden Hotel, Meru

Aug

2016

High Performance Culture Training

  • 32 - All managers & employees
  • 1 day training
  • Farmers Centre Ltd – Head Office, Meru

Sept

2010

GRAFCO SACCO

grafcosacco

1.Workplace Etiquette

  • 30 Managers & staff
  • 1 day training
  • Nairobi

April

2017

2. Finance Knowledge For Non-Finance Managers

  • 28 Managers & Sales Team
  • 3 days training
  • Nairobi

June

2016

3. Marketing & Debt Management Skills

  • 28 Managers & Sales Team
  • 3 days training
  • KeFRI, Muguga

Jan

2015

4. Corporate Governance Training

  • 15 Board Members
  • 3 days training
  • KeFRI, Muguga

Aug

2014

Kiambu County Government

kenya

Cultivating High Performance Culture in Public Service

  • 20 Legal Officers of County Legal Depart
  • 1 day Training
  • Rainbow Hotel, Ruiru

Mar

2015

Cultivating High Performance Culture in Public Service

  • 80 Employees of Department of Roads
  • I day Training
  • Bible Translation Institute, Ruiru

Jan

2015

Presbyterian Church of East Africa (PCEA)

Presbyterian Church of East Africa

1. Leadership Team Training Programme

  • Understanding Devolution & The Role of the Public
  • 120 Regional Leaders
  • 1 day training
  • PCEA, Kiambu & Ngemwa

 

May 2013

&

Apr 2013

Tatua Kenya

Tatua

Leadership Training & Team building.

  • Public Participation in devolved governance: Role of NGO
  • 10 Managers & Community workers
  • 1 day training
  • Ongata-Rongai, Kajiado

Aug 2013

Highchem Marking Ltd

highchem

1. Customer Service, Care & Delight Training

  • 28 Sales Team - managers & employees
  • 1 day training
  • Hotel Cathy, Nakuru

Oct

2016

2. Effective Selling Skills Training

  • 21 Sales Team - managers & employees
  • 1 day training
  • Lukenya Get-Away Resort, Athi River

Aug

2016

3. Introduction to Sales & Marketing Training

  • 15 New Sales employees
  • 1 day training
  • Highchem Head Office, Nairobi

June

2016

National Council, Churches of Kenya

ncck

1. Leadership Training & Teambuilding

  • Effective Ministry in Light of Devolution
  • 30 NCCK Nairobi Region leaders
  • 1 week training
  • Jumuia Conference, Limuru

June

2013

2. Leadership Training

  • “Transition to Devolved System of Gov”.
  • 200 Central Kenya Region Delegates
  • 1 day training
  • Nyeri TTC, Nyeri

May

2013

Jomo Kenyatta University of Agriculture & Technology

Jomo Kenyatta University of Agriculture

Leadership & Motivation Speaking

  • Developing a self-motivated culture
  • 35 Managers & Employees
  • 1 day training
  • Green Garden Hotel, Meru

Aug

2013

Alliance of Counties Against HIV & AIDS (ACAHA)

acaha

1. County Leaders Conference

  • Leveraging on Devolution to combat HIV & AIDS
  • 400 Delegates
  • Pride Inn, Nairobi

April

2012

2. County Leaders Conference

  • Leveraging on Devolution to combat HIV & AIDS
  • 180 Delegates
  • Kisumu

March

2012

3. County Leaders Conference

215 Delegates

1 days training

Panensic Hotel, Embu

April

2012

 

Kindly contact us for more details on any of our exciting programmes. 

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Our Clients & Partners

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